LETS Services GmbH – Translation and Accounting Services
Terms and Conditions (informational – German version legally binding)
These General Terms and Conditions (“GTC”) apply to all business relationships between LETS Services GmbH, Germany, and its customers. They apply in particular to services in the areas of accounting and translation.
By accessing our website and placing an order, the customer acknowledges these GTC and accepts them in their current version for the duration of the contractual relationship. They also apply to future and follow-up orders in the version valid at the time the contract is concluded, i.e. at the time of the written order confirmation.
Any terms and conditions of the customer shall only be binding if expressly acknowledged by us in writing. The implicit inclusion of the customer’s terms and conditions or individual clauses thereof is expressly excluded. The legally binding basis for the execution of the order is therefore our written order confirmation issued by an authorised representative of LETS Services.
Deviations from these GTC shall only be effective if confirmed by LETS Services in text form. LETS Services reserves the right to amend these GTC at any time, subject to reasonable prior notice. Following publication of any amendments, the customer shall have a special right of termination. Amendments shall be deemed accepted if the customer does not object in writing within 14 days.
An order shall only be deemed concluded once it has been accepted and expressly confirmed by LETS Services in text form (e.g. email, fax or post).
The scope of work, methodology and nature of the deliverables are defined by the offer issued by LETS Services, unless expressly agreed otherwise in writing by the parties.
Any changes, additions or extensions to the scope of work, methodology or type of deliverables require a separate written agreement.
Acceptance of the order may also be confirmed implicitly or explicitly in text form by the commencement of the first performance action. If LETS Services engages third parties to perform the agreed services, such third parties shall not become contractual partners of the customer.
The order shall be deemed completed once LETS Services has delivered the written deliverables to the customer and the customer has either confirmed acceptance in writing, used the deliverables, or failed to object in writing with reasons within two weeks of notification of completion.
As an independent accounting service provider, LETS Services records ongoing business transactions for financial accounting and payroll accounting and prepares payroll tax filings for the respective reporting period pursuant to § 6 No. 4 of the German Tax Advisory Act (StBerG), excluding tax advisory services, VAT advance returns, setup or closing of accounts.
LETS Services is bound by professional confidentiality. This obligation extends to all information obtained in the course of professional activities.
All information provided by the customer, in particular numerical data, shall be assumed to be correct. If inaccuracies are identified, LETS Services is obliged to inform the customer accordingly.
The customer undertakes to support LETS Services in its activities and to provide all documents necessary for the fulfilment of the contractual services in full and in due time, allowing for reasonable processing periods.
The customer shall create all necessary prerequisites within their sphere of responsibility free of charge. Any delays caused by failure to provide such prerequisites shall be remunerated separately.
Data carriers provided by the customer must be technically and content-wise flawless. The customer shall compensate LETS Services for any damages resulting from defective data carriers.
The customer shall ensure that all deliverables are used exclusively for their own purposes. Any copyrights arising from LETS Services’ work remain with LETS Services. The customer is granted a simple right of use within the agreed contractual scope only.
LETS Services may engage third parties to perform services if deemed appropriate or necessary. LETS Services shall only be liable for the careful selection of such third parties.
Direct contact between the customer and any third party engaged by LETS Services is only permitted with LETS Services’ consent. The contractual relationship exists exclusively between the customer and LETS Services.
Fees shall be based on the rates agreed in the individual order, unless otherwise stipulated. Otherwise, customary remuneration shall apply.
All fees and additional charges do not include VAT, which shall be invoiced separately.
LETS Services may withhold delivery of work results and files until all outstanding fees and expenses have been settled in full. This does not apply to correspondence already received by the customer or internal working documents.
Prices are stated in EUR unless otherwise agreed. For extensive projects, advance payments or instalment payments may be required.
Any stated deadlines are non-binding and indicative only.
LETS Services shall not be liable for delays or damages resulting from force majeure or other circumstances beyond its control, including network or server failures. In such cases, LETS Services may withdraw from the contract in whole or in part.
The customer is responsible for checking transmitted files. LETS Services shall not be liable for data loss or transmission errors.
LETS Services must be given the opportunity to remedy defects. If rectification fails within a reasonable period, the customer may demand a reduction in fees or arrange third-party correction at LETS Services’ expense.
The warranty period is three years from delivery. Warranty claims shall not apply where defects result from customer specifications, insufficient cooperation or unauthorised modifications.
Quality standards apply as follows:
Unless defects are reported in writing within 14 days, translations shall be deemed accepted.
Liability is limited to foreseeable damages and capped at the net order value, up to a maximum of EUR 10,000.
Claims for damages are excluded unless arising from intent, gross negligence, personal injury or breach of essential contractual obligations. Liability is limited to foreseeable damages.
The customer shall indemnify LETS Services against third-party claims arising from copyright infringements related to the use of translations.
Withdrawal is only permitted after an unreasonable delay and expiry of a grace period. Termination prior to completion is only permitted for good cause and in text form.
In such cases, LETS Services is entitled to compensation for lost profits equal to the full order value.
Assignment of rights by the customer requires prior written consent.
Invoices are due immediately without deduction. Late payments incur interest at 8% p.a. above the base rate.
All deliverables remain the property of LETS Services until full payment. Usage rights are granted only after full settlement.
Delivery and electronic transmission are at the customer’s risk. LETS Services shall not be liable for data loss or transmission errors.
All texts and data are treated confidentially. Absolute protection against unauthorised access cannot be guaranteed due to electronic transmission.
German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Place of performance and jurisdiction is Mühlacker, Germany, where legally permissible.
Should any provision of these GTC be or become invalid, the remaining provisions shall remain unaffected. A valid provision closest to the economic intent shall replace the invalid one.
Version: 01 October 2022
